The following list contains resources consider the e-Learning programs’ support services to learners.
The Strategic Management of e-Learning Support – Free e-Learning Book
Finding from American Research Universities
Guidelines for Creating Student Services Online
These guidelines were the result of the U.S. Department of Education’s FIPSE-funded project “Beyond the Administrative Core”. The guidelines assist colleges and universities in planning and implementing online student services.
Support Services in e-Learning – an Evaluation Study of Students’ Needs and Satisfaction
The article reports from an evaluation study among NKI Internet students. The main aim of the study was to examine students’ need for support services in Internet based distance study and examine the students’ satisfaction with support services.
Narrowing the distance: using e-Learner support to enhance the student experience
The United Kingdom Open University has experimented with a range of information and communication technologies (ICT) to support learners and foster the development of learning communities, including online resources, email, e-messages, SMS messaging, and Second Life.
The Role of Student Affairs in Distance Education: Cyber-Services or Virtual Communities
Ten Tips for Getting Learners to Take E-Courses
Organizations need to invest in multiple tactics to realize an increase in usage in e-learning.
Training is Broken (There. We Said It.)
With training’s limitations under scrutiny, it may be performance support’s time to shine.
Student Support Services for e-Learning (DOC)
In the words of one well-placed observer “the challenge for online education providers…is, not so much how to recruit students , but how to retain them once they have begun”
Industry Integration of e-Learning (PDF)
Guidelines for supporting learners using e-Learning in workplaces. These guidelines provide practical models for businesses and their training partners to provide effective support for learners using e-Learning in workplaces.
101 Tips to Motivate the Online Learner (PDF)
Online learning has introduced a new learning culture one that takes time with which to become familiar. Organizations spend a lot of time planning for, and investing in, technologies – but often forget about the culture change involved with this new learning environment.
Online Student Services Self-Assessment Tool (PDF)
The Online Student Services Self-Assessment Tool (OLSS-SAT) is designed to assist student services professionals to assess the online student services at their respective institution.
Why Online Learners Drop Out plus Tips for Increasing E-learning Completion Rates (PDF)
Welcome to the problem a lot of people in the e-learning industry don’t like to talk about — high dropout rates for online courses. There are no national statistics, but a recent report in the Chronicle for Higher Education found that institutions report dropout rates ranging from 20 to 50 percent for distance learners. And administrators of online courses concur dropout rates are often 10 to 20 percentage points higher in distance offerings than in their face-to-face counterparts.
e-Learning Report 2005 (PDF)
The report responds to the External Review of the University of Alberta E-Learning Support Units, which recommended the development of a vision and a strategic direction for e-learning with agreed-on measures and targets
